Refund & Cancellation Policy
Effective Date: 01st May, 2025
Last Updated: 01st May, 2025
1. Order Cancellation
- Customers can cancel their order before it is marked as shipped.
- Once shipped, cancellations are not allowed.
2. Refund Eligibility
- Only items damaged in transit are eligible for a refund.
- The customer must upload a video of the unboxing of the sealed package clearly showing the damage.
- Refund requests without a video will be declined.
3. Return Shipping
Customers must bear the return shipping costs unless otherwise specified by the merchant.
4. Merchant Response
- Merchants must respond to refund requests within 5 business days.
- If no response is received, Vichitra Art may issue the refund on behalf of the merchant.
5. Refund Timeline
Once approved, refunds are processed within 7 business days via the original payment method.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://vichitraart.com/contact/