1. Terms of Service
Effective Date: 01st May, 2025
Last Updated: 01st May, 2025
Welcome to Vichitra Art. By using our website (www.vichitraart.com), you agree to the following terms and conditions.
1. Overview
Vichitra Art is an online marketplace connecting customers with independent artists and merchants. All products listed are sold by third-party sellers.
2. Payment and Commission
Payments made by customers are collected by Vichitra Art through secure payment gateways such as Stripe or Razorpay. We remit the payment to the merchant (minus our platform commission) within 10 days of order placement.
3. Order Fulfillment
Merchants are responsible for packing and dispatching their orders. We do not control or guarantee delivery times but ensure that merchants are held accountable for delays or issues.
4. Customer Responsibilities
- Customers must inspect the product upon delivery.
- To be eligible for a refund due to damage, a clear video unboxing of the sealed package must be uploaded during the refund request.
- Return shipping costs are the responsibility of the customer.
5. Merchant Responsibilities
- Merchants must respond to customer refund or cancellation requests within 5 business days.
- If a merchant fails to respond, Vichitra Art reserves the right to issue a refund to the customer and deduct the corresponding amount from the merchant’s balance.
6. Limitation of Liability
We are not liable for losses, damages, or delays arising from third-party actions, including merchants and shipping services. Our total liability is limited to the amount paid by the customer.